Case Study  ·  Government & Public Sector

Six-Week Permit Backlog Reduced to Under 48 Hours

The Challenge

A municipal authority was processing building permits, planning applications, and business licences through a largely manual case management system. A backlog of over 1,200 cases had accumulated, with some applicants waiting six weeks or more for decisions on straightforward submissions. Staff were spending the majority of their time on intake, document extraction, and triage rather than decision-making.

The Approach

Almanor AI deployed GovAgent across the authority's intake and triage workflows. Forward-deployed engineers spent three weeks mapping the case types, decision rules, and escalation criteria before any automation was built. The Data Engine was instrumented to capture case data from the live queue. Within six weeks, GovAgent was handling intake, document extraction, eligibility checking, and routing for all incoming cases.

The Results

Within 60 days of deployment, the backlog had been cleared entirely. New cases were being processed within 48 hours for standard submissions. 98% of cases were routed automatically without manual triage. Staff were redeployed from intake work to handling complex applications and customer communications, improving both output quality and staff satisfaction.