HIPAA compliant call center services, built for PHI from day one.

A generic call center outsourcer bolts compliance training onto an existing operation — a policy document, a training slide deck, and a hope that agents remember it under pressure. When PHI is involved, that gap is where breaches happen: an agent reading out a patient's diagnosis to the wrong caller, a callback logged with a full record number in a shared ticketing system, a recording stored without proper access controls.

Almanor AI builds the compliance model in from day one, not after the fact. Every agent handling your calls is trained specifically on PHI handling before they take a single call. Every system in the workflow — call recording, ticketing, callback logging — is configured for HIPAA-aligned data handling, and we sign a Business Associate Agreement before any PHI is processed.

AI automation is layered on top of that foundation, not instead of it: routine, non-PHI-sensitive calls (appointment confirmations, general line enquiries, office hours) are handled autonomously, while calls involving protected health information are routed to trained agents under full audit logging.

Inbound and outbound scheduling calls, handled by AI for routine confirmations and by trained agents for anything requiring PHI discussion.

First-contact intake calls routed according to urgency and complexity, with structured handoff to your clinical team where required.

Billing questions and insurance verification calls handled under the same HIPAA-aligned controls as clinical calls, given the PHI often involved.

Refill request intake and routing, with clear escalation paths for anything requiring pharmacist or clinician review.

Overflow and after-hours call coverage so patient calls are never routed to voicemail, with the same compliance standard applied around the clock.

Full call logging and audit trails for every PHI-involving interaction, structured to support your own HIPAA compliance reporting.