PCI compliant call center services, built for cardholder data.

Most call centers handling card payments reduce PCI scope the hard way: manual pause-and-resume on call recording, agents reading card numbers back over an open line, payment details typed into the same systems used for everything else. Every one of those steps is a place where cardholder data can leak into logs, recordings, or screens it should never touch.

Almanor AI's approach starts with reducing exposure rather than managing it after the fact. Payment capture is handled through PCI DSS-aligned call flows — dual-tone masking or secure IVR handoff for card entry, automatic recording pause during cardholder data capture, and payment systems kept separate from general ticketing and CRM tools.

AI automation handles the calls that never need to touch cardholder data at all — order status, general account questions, non-payment support — so the pool of agents and systems that ever see card data stays as small as the compliance scope requires.

Card payment collection through masked or IVR-handoff capture, keeping raw cardholder data out of agent screens and recordings.

General order and billing questions, handled by AI where no payment data is involved and escalated to trained agents where it is.

Initial chargeback and dispute intake calls, routed with the documentation your team needs without exposing full card data in the process.

Subscription management, plan changes, and recurring billing questions handled without agents needing direct access to stored card details.

Inbound calls responding to fraud alerts or suspicious activity flags, triaged and routed to the right team quickly.

Call logging and audit trail support structured to align with your PCI DSS reporting and assessment requirements.